Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at foreversalesenterprises@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at foreversalesenterprises@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at foreversalesco@gmail.com.

At Shilajit Energy Bar, we are committed to providing high-quality products that enhance your energy and well-being. Due to the nature of consumable goods, our return policy is designed to ensure product integrity while prioritizing customer satisfaction.

Return Eligibility
-Returns are only accepted for unopened and sealed Shilajit Energy Bars in their original packaging.
-Opened or partially consumed products cannot be returned for hygiene and safety reasons.
-If you receive a damaged, defective, or incorrect product, we will gladly replace it or issue a refund.

Return Window
-You may request a return within 14 days of receiving your order.
-To initiate a return, contact our customer service team with your order number and reason for return.

Return Process
-Contact us via email or phone to request a return authorization.
-Once approved, we will provide return shipping instructions.
-Ensure the product is securely packaged to avoid damage during return transit.
-The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

Refunds
-After receiving and inspecting the return, we will notify you about refund approval or rejection.
-If approved, a refund will be processed to your original payment method within 5-7 business days.

Damaged, Defective, or Incorrect Items
-If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
-We will arrange a replacement or full refund at no additional cost.

Exchanges
-Exchanges are only available for unopened products.
-If you wish to exchange your Shilajit Energy Bar for another variant (if applicable), please contact us.
-We are dedicated to ensuring you have a great experience with our products. If you have any concerns, feel free to reach out to our support team for assistance.